Refund policy
RETURN & REFUND POLICY
Last updated: [July-23-2026]
This policy applies to purchases made through warmyhugs.com.
1. 60-Day Returns
You may request a return within 60 days of the date your order is delivered.
You may open and reasonably try the product during this period.
To qualify for a return, the product must be:
· Clean and sanitary.
· Undamaged.
· Free from stains, odours or signs of misuse.
· Returned with its accessories and included parts.
· Returned with proof of purchase.
We recommend wearing the product over a clean layer of clothing while trying it.
Normal testing is allowed. Excessive wear, washing, modification, accidental damage or use against the product instructions is not covered.
2. How to Request a Return
Before sending a product back, contact:
support@warmyhugs.com
Include:
· Your name.
· Your order number.
· The product you want to return.
· The reason for the return.
· Photos or videos if the product is damaged, defective or incorrect.
We will review your request and send you the return instructions and return address.
Do not send the product to the address shown on the original package unless we instruct you to do so.
Once your return is approved, please ship it within 14 days.
3. Return Shipping
For a change-of-mind return:
· The customer pays the return shipping cost.
· We recommend using a tracked shipping service.
· Paid expedited shipping charges are not refundable.
WarmyHugs pays the reasonable return shipping cost when the product is confirmed to be:
· Damaged on arrival.
· Defective.
· Incorrect.
· Missing an essential part.
There is no restocking fee for an approved return.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
Contact us as soon as possible if your product arrives damaged, does not work correctly or is different from what you ordered.
For visible shipping damage, please contact us within seven days when possible. This helps us investigate the issue with the carrier.
We may ask for photos or videos of:
· The product.
· The packaging.
· The shipping label.
· The problem you are experiencing.
If the issue is confirmed, we will offer an appropriate solution. This may include:
· A replacement.
· An exchange.
· A repair.
· A full or partial refund.
Do not dispose of the product unless we give you written permission.
Reporting visible damage after seven days does not remove any rights you may have under applicable consumer protection laws.
5. Products We Cannot Accept
We cannot accept a voluntary return when the product:
· Is dirty or unsanitary.
· Has stains, strong odours or signs of contamination.
· Has been damaged by misuse or neglect.
· Has been altered or repaired without authorization.
· Is missing important parts or accessories.
· Shows excessive wear beyond reasonable testing.
· Was clearly marked as Final Sale before purchase.
Gift cards and personalized products are also non-refundable.
These exclusions do not apply when a product is defective, incorrectly supplied or protected by mandatory consumer law.
6. Refunds
We will inspect the returned product after it arrives.
We will then email you to confirm whether the refund has been approved.
Approved refunds will be sent to the original payment method within 10 business days after approval.
Your bank or payment provider may need additional time to display the refund.
The refund will include:
· The amount paid for the approved returned product.
· Applicable taxes.
Paid expedited shipping is not refunded for change-of-mind returns.
When the return is caused by a confirmed defect or an error made by WarmyHugs, we will cover the applicable standard shipping costs.
Contact support@warmyhugs.com if more than 15 business days have passed since we approved your refund.
7. Exchanges
For a damaged, defective or incorrect product, contact us so we can arrange a replacement or exchange.
For a different colour or another change-of-mind exchange, you may:
1. Return the original product.
2. Place a new order for the product you want.
All replacements and exchanges depend on product availability.
8. Order Changes and Cancellations
Contact us immediately if you need to cancel or change an order.
We will try to make the requested change, but we cannot guarantee it once the order has entered processing or has been shipped.
If the order has already shipped, you may request a return after delivery.
9. Incorrect Addresses and Unclaimed Packages
Customers are responsible for providing a complete and correct shipping address.
Contact us immediately if you notice an error.
Additional shipping costs may apply when a package is returned because of:
· An incorrect or incomplete address.
· Refusal of delivery.
· Failure to collect the package.
· Repeated unsuccessful delivery attempts.
No additional charge will apply when the delivery problem was caused by WarmyHugs.
10. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
1. Confirm the address in your order email.
2. Check the delivery area.
3. Ask household members, neighbours or building staff.
4. Contact us at support@warmyhugs.com.
We will review the tracking information and help you contact the carrier when appropriate.
A delivery scan does not automatically decide the outcome of a claim. Each case will be reviewed individually.
11. Consumer Rights
This policy does not remove or limit any rights provided by applicable federal, state, provincial, territorial or local consumer protection laws.
When local law gives you greater rights than this policy, the local law applies.
12. Policy Changes
We may update this policy when necessary.
The version available when your order was placed will normally apply to that purchase, unless a later version gives you better conditions or a change is required by law.
13. Contact
For return and refund questions, contact:
WarmyHugs Customer Support
Email: support@warmyhugs.com
Response time: Within two business days.