Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
If we are experiencing a high volume of orders, processing may take longer. In that case, we will notify you by email.
Shipping Time (Delivery Estimates)
Once your order has been processed and shipped, the estimated delivery time is 6–9 business days.
Total estimated time (processing + shipping): approximately 7–12 business days.
Please note: delivery times are estimates and may vary due to carrier delays, weather, customs (if applicable), or other factors outside our control.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking information once your order has been shipped, when available.
Shipping Rates
Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout.
We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer. If a package is returned to us, reshipping fees may apply.
Delays & Carrier Issues
We are not responsible for delays caused by the shipping carrier or events outside our control. However, if your package appears to be delayed or stuck in transit, contact us and we will do our best to assist.
Lost, Stolen, or Missing Packages
If tracking shows the package was delivered but you did not receive it, please:
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Check with household members/neighbors, and
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Contact the carrier to open a claim.
If you still need help, contact us and we will assist based on the carrier’s investigation and the tracking information.
Wrong / Damaged Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the item and packaging so we can evaluate and resolve the issue.
Contact
For any shipping-related questions, contact us at: support@warmyhugs.com